Effective Date: April 28, 2026

Welcome to Paws of Serenity (“Practice,” “we,” “our,” or “us”). By providing your contact information and consenting to receive communications from us, you agree to the following Terms & Conditions regarding email and SMS/text messaging communications.

1. Purpose of Communications

Paws of Serenity may contact you by phone call, email, and SMS/text message regarding:

Appointment scheduling and reminders
Follow-up care instructions
Medication reminders
Treatment updates
Billing notifications
Patient care coordination
Client support communications
Service-related announcements

Message frequency may vary depending on your interactions with our practice and your pet’s care needs.

2. Consent to Receive Messages

By providing your mobile phone number and/or email address to Paws of Serenity, you consent to receive communications from us via SMS/text message and email.

Consent to receive text messages is not a condition of purchase or receiving veterinary services.

Message and data rates may apply.

3. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP to unsubscribe
HELP for assistance

After opting out, you may receive one final confirmation message confirming your unsubscribe request.

To opt out of email communications, use the unsubscribe link included in applicable emails or contact us directly.

4. Message Delivery

We do not guarantee that messages will be delivered successfully or in a timely manner, as delivery depends on your mobile carrier and other third-party service providers.

5. Privacy

Your privacy is important to us. Please review our Privacy Policy below for details on how we collect, use, and protect your information.

6. Protected Health Information

While we take reasonable precautions to protect your information, SMS and standard email communications may not always be fully secure. Sensitive medical information should not be sent via unsecured messaging unless necessary for patient care coordination.

7. Changes to These Terms

We may update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.

8. Contact Information

Paws of Serenity
Website: www.pawsofserenity.com

For assistance regarding communications, please contact us through our website contact form or office phone number.

PRIVACY POLICY

Effective Date: April 28, 2026

Paws of Serenity (“Practice,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information obtained through our website, veterinary services, and communication systems, including SMS/text messaging and email communications.

1. Information We Collect

We may collect the following information:

Name
Phone number
Email address
Mailing address
Pet information and medical records
Appointment details
Communication preferences
SMS consent records and opt-in information

2. How We Use Your Information

We use your information to:

Provide veterinary care services
Schedule and confirm appointments
Send appointment reminders and follow-up communications
Respond to inquiries
Process payments and billing
Improve client experience
Maintain compliance with legal and regulatory requirements

3. SMS/Text Messaging Privacy

If you opt in to receive SMS communications from Paws of Serenity, we may send you text messages related to your pet’s care, appointments, or customer service communications.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except service providers necessary to support messaging operations.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Retention of Information

We retain information only as long as necessary to provide services, comply with legal obligations, and maintain required medical records.

7. Your Rights

You may request access to or correction of your personal information by contacting us directly.

8. Third-Party Services

We may use third-party vendors and practice management systems to assist with appointment scheduling, communications, billing, and operational support. These providers are required to maintain appropriate confidentiality and security protections.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Us